Tell Us a Story

I'm in line at Royal Farms and there are two girls, about 13-14 years old, in front of me. Their purchase is rung up and they start looking at one another and giggling nervously, digging deep in their pockets.They are $.38 short. The cashier is old enough to be their grandmother, and also old enough to be retired. She says "It's ok, you can pay me tomorrow."
I’m thinking, “ Whoa, surprising, like a mom & pop shop!”
I tell her that I will pay the change (like adults did for us as kids), so that her drawer won't be short. The girls are sweet, thank me and leave.
The cashier keeps thanking me, as if I did a favor for her own kids, and tells me she usually brings in extra money to cover people who don’t have enough. She is old enough to be retired, working a low-wage job and still manages to look out for people. #TheBaltimoreISee

I posted this story a couple months ago on my personal Facebook page. It received many likes and shares. I was surprised about the effect it had on people. It made me consider, what about this touched people? A colleague said, “I’d rather see this kind of stuff in your monthly blog than all those tips and resources. I mean, those are helpful, but…”  Well! I could be offended, but decided to take the advice.
I facilitate training sessions on storytelling, so this really got me thinking. This story did not include a call to action because I was only casually sharing something that struck me. But what if it had? Would people have responded well to a request? I think so.
Storytelling is a powerful tool for mission-based organizations to move people to action -- giving, volunteering, acting in support of a cause.  Why does storytelling work?


  • Trigger emotion
  • Enlighten – “oh, now I get it!”
  • Imprint on memory
  • Make it easier to remember and repeat/ to others
  • Influence decision making
  • Illustrate the work you do everyday
  • And, studies tell us that generosity is linked to hearing stories
Do you use stories in your communications? Could you be doing it more often? Would it help people be inspired -- see hope not hopelessness?

Storytelling for mission-based organizations is a topic that I enjoy facilitating. I help participants understand why storytelling matters, the benefits of this for an organization, and offer concrete guidance on how to create stories that resonate. It is so fun to see the excitement and ideas in people as they consider the stories they have to share from their work. I always walk away inspired by the outcomes of people's efforts in their day to day work.
Contact me if you think your team would benefit from such a session.


Andy Goodman- Expert in the power of storytelling with great techniques and tips
Network for Good e-book (free download) “Storytelling for Nonprofits”
Bridgespan Group, “Why Nonprofits Need to Be Storytellers”

Best of luck to you! Don't forget to share your stories!

Professional Development Doesn't Have to Be $$$

"We have very little in the budget for professional development", is a common statement.

Conversely, we know that professional development helps with employee retention, motivation and employee and organizational success. So, how do we bridge that gap? It may not be a click on the keyboard, but it does not have to be too hard or too expensive.

There are various ways to work on professional development internally, but we will save that for another time. We will focus on external resources that are easy on the budget.  See below for an extensive list and treat yourself and your team!

TIP: KS Solutions provides customized, interactive professional development sessions and facilitation on a variety of topics.  We will work with your budget. Contact Kate.

Do you have favorite places for professional development that are not mentioned here? Please share with others on Facebook.

In-Person Professional Development Sessions

  • Maryland Nonprofits – webinars and in-person events (often free for members) 
  • Business Volunteers Maryland – various in-person sessions  (some offered at no charge) 
  • Community Law Center – in-person workshops for community associations  (nominal fee for trainings)
  • Strong City Baltimore – Neighborhood Institute, covers 35 topics with focus on skills and capacity building,  held April of each year on a Saturday ($40 for full day and lunch) 
  • Maryland Volunteer Lawyers for the Arts – in person workshops on topics like  like “Legal and Business Issues for Filmmakers,” “Accounting for Artists,” “The Future of Music Distribution,” and “Protecting Your Work with Copyright.”  (free or low-cost)  

Webinars and Podcasts

Helpful Articles: 

Guide to the Best Free Nonprofit Webinars by Nonprofit Hub
The Top 15 Nonprofit Podcasts by Capterra

TIP: Share some of these resources with your team and encourage them to sign up for a session each month. Plan a time for knowledge-sharing, where staff share what they think  is most relevant from their learning, with the rest of the team. 

"Live as if you are going to die tomorrow. Learn as if you were to live forever." 
     - Ghandi

Make Sure the Juice is Worth the Squeeze: Engagement After Your Big Event

There is not a way around it -- events are a TON of work. So make sure it is worth the effort you and your team put into it and get these attendees engaged!

Let’s jump ahead into the future. Everybody’s gone, your feet hurt, the staff is celebrating.  All went spectacularly well and you had a great turnout. But will you ever see those people again? Talk to them again? Will they volunteer? Donate?

Often we put a great deal of time into the event without a plan for keeping our attendees engaged. Let's change that! Remember, engagement happens before, during and after the event.

Make sure the juice is worth the squeeze!

TIPS to Engage Attendees:

  • Plan for post event follow-up before the event. This should be on your task list and timeline for the event.  And do as much prep prior as you can -- write emails, record videos, put together mailing lists, etc.
  • Communicate immediately after the event (within 24 hours ideally) to attendees. Reach them while they are still excited. Thank them, share photos, ask them to engage on social media.
  • Ask for feedback. A short poll or survey is good (favorite part of the event, did they learn more about the organization, what would they like to see changed about the event, etc). This keeps them engaged and gives you helpful insight.
  • Invite them to other events. This should happen at the event and afterwards by inviting people to other events, programs, showcases, rallies, etc.  Make sure they are saving the dates and know they are welcome.
  • Offer ways to stay involved. This too should happen at the event and after. Offer ways they can volunteer, donate, be an ambassador, etc.  They want to know how else they can help, so tell them!
  • Stay in touch on a regular basis, but keep it short. Make sure to add attendees to your mailing list (sounds obvious but is often overlooked) and keep them up to date with happenings-- but remember, attention spans are short so be concise and use images.
  • Debrief with your team while it is still fresh. Successes? Challenges? Run the numbers on time and money spent and discuss if you got good bang for the buck. If not, discuss how to improve.

KS Solutions provides event support.  It’s a heavy load! We are just a phone call/email away.

Helpful Articles About Post-Event Engagement:

7 Steps to Turning Event Attendees Into Donors

Have a great event and make it count!

Learning to LOVE Meetings

In honor of Valentine's Day, let's talk LOVE.  

The LOVE for meetings.  I'd say this is not usually the case. The look, walk and talk of someone, or even a whole team, dreading a meeting, is something we have all seen before, maybe even often.  But it does not have to be this way. Let's work on learning to LOVE meetings because we make them lovable and productive!

Here are a few things that I have learned which help make meetings more effective and productive: 

1. Start the meeting on time.  This sets the tone for professionalism and keeping on task. And it shows respect for one another's time.

2. Only invite people to the meeting that need to be there. If Stacey just needs to know one thing or you just want to keep her in the loop, she doesn't need to be there for the full hour.  Let her know you are respecting her time and will fill her in on the pieces relevant to her work.

3. Opt for shorter meetings. There is this phenomenon where if you allow for 2 hours, the meeting will take just that long, or miraculously in a 45 minute meeting you get the same work accomplished.  Somewhat unconsciously, we stretch for the time allotted.  So keep meetings short, with a tight agenda and an eye on the clock, and you'll find that you are congratulating one another for the effective and succinct meeting!

4. Who is running the meeting?  Decide this beforehand. This person should manage the agenda and the time to keep the conversation on track. She/he should keep a list of "future agenda items" as topics arise that should be discussed at another time. This does not have to be the same person for each meeting.

5. Assign tasks or actions during the meeting and re-cap those at the end.  Who is doing what? Make these decisions when together-- don't leave it with only "we need to..." Assign specific tasks to individuals. These action items should be reflected in the notes to keep people on track.

6. End the meeting on time.  People are busy. They have another meeting, have to pick up their kids or are trying to finish a project. You are losing their attention as the meeting drones on and on.  Be organized and respect people's time.  

7. Fun. Have some. You can be effective and timely and still share laughs.  Share a pertinent comic, a funny story, snacks (you will blow people away if you bring in something homemade), fun stickers or pens, etc.  You will hear people breathe and that's a good thing!

Effective meetings are not easy.  These articles below offer some useful tips to help develop this skill. Share with your team as well!

KS Solutions offers meeting facilitation, as there are times where an outside facilitator is needed for the most effective meeting.  Call us, we are happy to help.

Resources for You:

Happy Valentine's Day! 

I Will Be More Organized in 2017! - A New Year’s Resolution We Can Help With

Happy 2017!  

“Don’t count the days; make the days count.” ~Muhamad Ali

Being  more organized is one of the most common New Year’ resolutions. Is it on your list?
Better organization refers to a desire for this at home, as well as at work.  Let’s talk work life. How can we be more organized in our own spaces to increase our productivity and decrease stress?

There are several helpful articles below that may be beneficial to you and your team.

Debi Clark, of Go To Girl Organizing Solutions, a local Baltimore business, says:
"Sometimes we feel guilty organizing our offices because that’s time we could be spending on 'actual work', right?  Investing the time to organize your office will pay you back many times over in increased productivity and decreased stress levels."  
"Everything has a place and there is a place for everything.  An organized office does not have to look like a Martha Stewart photo shoot. Being able to put your hands on a file or piece of information within seconds should be the goal of any organizing system."

KS Solutions' Favorite Tips:

  1. Have a scratch pad on-hand - As things pop in your head, a co-worker shares information, etc., have one place to jot things down throughout the day. This offers less to remember and less time spent on trying to find “that” sticky note.
  2. De-clutter - Move things to drawers that you don’t use regularly, hide cords, have a physical in-box. This is good for your focus and organization.
  3. Take a picture – In lieu of having items on your desk that are simply for reference (like an ink cartridge or article) that take a picture with your smartphone.
  4. Use  email organization system -  As we know, email can be a huge time suck.  There are many systems out there to use email more efficiently  (see #5 below for one idea).
  5. To organize papers, Debi of Go To Girl Organizing Solutions suggests:

  • Set-up files into 3 separate categories: primary, secondary and tertiary. Primary files are the ones you need to access on a regular basis. Secondary files are ones you go to occasionally and tertiary files are seldom accessed. 
  • Use vertical file sorter and a few manila folders to get active papers up and off the desk, yet still within reach. She describes that a vertical file is just a pile, turned on its end. When labeled into folders, they are easier to see and to access.  
  •  Take 10 minutes before leaving the office each day to tidy up your desk.  It can really kick-start your motivation the next morning!  

There are times when you have too much to do regardless of how organized you are. KS Solutions offers support to mission-based organizations offering expertise and takes work off of your plate. We offer project management, organizational development, volunteer engagement, strategic planning and facilitated learning opportunities.  Contact us to see how we can assist you.

A Few Articles for You and Your Team:

  1. Five Simple Steps That Apply Order to Chaos -  Getting Things Done, David Allen
5. A Super-Efficient Email Process - Harvard Business Review  

~ Contact Kate for questions about how KS Solutions can help you and your team.
~ Check out Got To Girl to learn more about the organizing solutions offered.

Cheers to a productive 2017!